ACR Homes is well known for its high quality, respectful care and support. We are a versatile company, and we have expertise in a variety of areas. Currently we support over 200 people, over 130 of whom require wheelchair accessible homes. Many of those people have mobility limitations or medical issues which require supports such as 2-person transfers, special diets, positioning, rang of motion therapies, tube feedings, ostomy care, supplemental oxygen, and diabetes. We serve over 25 people who require support for behavior issues and also have homes for people who have some level of independence.
In addition, we have homes for people who were injured later in life, who have chronic, degeneration diseases, and people who have significant physical limitation but no mental impairment.
We receive many favorable comments about our care and support from the guardians and case managers with whom we work. People can see that our well trained staff regard the people we support as equals, and respect them as such. One of our residents stated, “I have taken back my dignity at my ACR Home.” To be valued as a contributing member of society, with a vital role to play, is a very important component of self-worth, and is a feeling our residents attain at ACR.
As an extra bonus, many family members, case managers and licensors also comment on how our beautiful homes are decorated and maintained to reflect the individual interests and tastes of the people who live there. Also, by being good neighbors, we have been very successful in becoming an accepted part of the neighborhood in the communities where our homes are located.
Meeting Care Needs
Our commitment to support an individual is both a privilege and a responsibility that we take seriously. If a person’s medical needs increase, we do our best to accommodate him/her within the same home or in another ACR home. It is our goal to support people in all phases of their lives.
Interests and Activities
We focus on each individual based on their needs and interests. Our goal is to help people lead satisfying lives and pursue their own dreams. We have found that people with disabilities often miss out on major life events such as confirmations, graduations, and marriages. Therefore, ACR works hard to plan and provide exciting events that people with disabilities can look forward to. We hold dances and events at J. Arthur’s Coffee Shop, get people involved in community activities, and plan both small and large vacations. Many people will save up money for camps, for weekend trips to Duluth or the Wisconsin Dells, or for longer trips to Florida, Nashville, California, and the like. We also try to connect people who have similar interests for day-to-day activities as well as for trips.
About Our Staff
Our hiring and training processes are unique to ACR Homes and form the foundation of our high standard of care. Jim Nelson, co-founder, CEO and a licensed psychologist, oversees our hiring process and hiring decisions. He has developed an extensive application and testing process that enables ACR Homes to hire employees who are well-suited to the job and who have characteristics that predict successful work performance. Less then 10% of all applicants are actually hired.
Once staff are hired, they complete a comprehensive training program that meets and exceeds all licensing requirements. This training includes extensive in-house training to ensure optimal care of the people we support. All new employees are trained on ACR's Core Values and professionalism. We routinely invite family members to attend this training class so that they will know what we expect of our staff. Long-term staff are required to repeat this training every two years.
To support our Core Values, we have live-in supervisory staff in each of our homes. Our homes are all built with a separate living space (typically a walkout level basement area) for the live-in staff and his or her family (if any). This enables the live-in supervisor to oversee the household very effectively.
Another advantage of the live-in arrangement is that the people we support often have opportunities to nurture a child and experience family life with the live-in staff -- an experience often missed with only shift staff. Among other things, the live-in is responsible for making sure the house is stocked, the employees are trained, medical appointments are made and kept, and the schedule is full. We do not go short-staffed; if there is an opening in the schedule, the supervisor will either find another employee to work the shift, or do so himself/herself.
Highest Quality of Care
At ACR Homes, we believe that we define ourselves every time we offer a job to someone. We are committed to maintaining very high hiring and performance standards for our staff. If a staff violates any part of the job description, the issue is immediately addressed and staff are retrained as needed or terminated in some cases. We seek to provide the highest possible quality of care at all of our homes, and we are committed to not developing new homes beyond our capacity to maintain it.